Welcome to the front desk

What can we do for you today?

Frequently Asked Questions

What time is check-in/check-out?

Early check-in is possible based on availability. Late check-out is possible based on availability. Please let us know your request in advance. You can check-in late at night but please let the front desk know if you are checking in after 10:00 PM.

Can I bring a pet?

We have a dog-friendly plan. Dog that can stay with guest per room is limited to one small-breed dog whose weight is 10kg or less. We have terms and conditions for the dog-friendly plan which requires your signature for approval in advance.

Can I smoke in the room?

6-14F, 17-26F and 29-33F are non-smoking floors.

If you prefer non-smoking rooms, please let us know at the time of booking. Please note that non-smoking rooms are based on availability.All the restaurants are non-smoking.

Is there laundry service?

Yes.

Drop-off 8:00 AM - 11:00 AM → Delivery 6:00PM

Drop-off 11:00AM- 5:00PM → Delivery 10:00AM next morning.

For more details regarding specific items and prices, please refer to the laundry slipplaced in the room.

Can I change my reservation?

Some plans and bookings made through specific channels are unchangeable. Please contact us for details on +81 92 844 8111.

Are vegetarian dishes available in restaurants?

Available upon request. Please let us know when making a reservation.

Are children allowed in the restaurant?

All the restaurants except the bar on the top floor are children-friendly. CLOUDS Bar & Dining is children-friendly until 6pm but exclusive to adults after 6pm. Seala Brasserie and Lounge on 4F is the most popular restaurant among the families as there is a dedicated kids corner with kids menu.

Do you serve halal food?

Available upon request. Please let us know when making a reservation.

Is there a dress code for the restaurant?

Please refrain from wearing tank tops, flip-flops and slippers.

Are children allowed in the restaurant?

All the restaurants except the bar on the top floor are children-friendly. CLOUDS Bar & Dining is children-friendly until 6pm but exclusive to adults after 6pm. Seala Brasserie and Lounge on 4F is the most popular restaurant among the families as there is a dedicated kids corner with kids menu.

Can I bring a pet?

We have a dog-friendly plan. Dog that can stay with guest per room is limited to one small-breed dog whose weight is 10kg or less. We have terms and conditions for the dog-friendly plan which requires your signature for approval in advance.

Can I smoke in the room?

6-14F, 17-26F and 29-33F are non-smoking floors.

If you prefer non-smoking rooms, please let us know at the time of booking. Please note that non-smoking rooms are based on availability.All the restaurants are non-smoking.

What's the cancellation policy?

Cancellation made by two days prior to the booked date won’t be charged.

Cancellation on the previous day: 20% of room charge.

Cancellation on the day: 100% of room charge.

No-show: 100% of room charge.

Is there a dress code for the restaurant?

Please refrain from wearing tank tops, flip-flops and slippers.

Do you have bicycles for rent?

Yes, we have rental bicycles on the 1st floor. You need a credit card to use a bicycle.

Is there laundry service?

Yes.

Drop-off 8:00 AM - 11:00 AM → Delivery 6:00PM

Drop-off 11:00AM- 5:00PM → Delivery 10:00AM next morning.

For more details regarding specific items and prices, please refer to the laundry slipplaced in the room.

Can you arrange a rental car?

Yes, please contact the bell desk on 4F.

What time is check-in/check-out?

Early check-in is possible based on availability. Late check-out is possible based on availability. Please let us know your request in advance. You can check-in late at night but please let the front desk know if you are checking in after 10:00 PM.

Do you have bicycles for rent?

Yes, we have rental bicycles on the 1st floor. You need a credit card to use a bicycle.

Do you have a shuttle bus?

Complimentary shuttle bus between Hilton Fukuoka Sea Hawk and the nearest subway station XXX is available for the guests on weekends and holidays, between 10:00am and 7:00 pm running every 20 minutes.

Is there parking?

Hotel guest can use the parking lot for XXX per day per vehicle (until 24:00 of the departure day). Customers who spend more than XXX in restaurant can park for 2 hours free of charge. Please bring your parking ticket when settling the bill. Parking fee for other customers is XXX for up to 1 hour and after that XXX will be added per every 30 minutes. If you park more than 2 hours, XXX will be added to the total amount. *For example, the parking fee will be XXX if you park for 2 hours 50 minutes.

Can you arrange a rental car?

Yes, please contact the bell desk on 4F.

Do you have bicycles for rent?

Yes, we have rental bicycles on the 1st floor. You need a credit card to use a bicycle.

Do you have a shuttle bus?

Complimentary shuttle bus between Hilton Fukuoka Sea Hawk and the nearest subway station XXX is available for the guests on weekends and holidays, between 10:00am and 7:00 pm running every 20 minutes.

Is there parking?

Hotel guest can use the parking lot for XXX per day per vehicle (until 24:00 of the departure day). Customers who spend more than XXX in restaurant can park for 2 hours free of charge. Please bring your parking ticket when settling the bill. Parking fee for other customers is XXX for up to 1 hour and after that XXX will be added per every 30 minutes. If you park more than 2 hours, XXX will be added to the total amount. *For example, the parking fee will be XXX if you park for 2 hours 50 minutes.

Can you arrange a rental car?

Yes, please contact the bell desk on 4F.

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